Refund Policy

Refund Policy

This Refund Policy outlines the terms and conditions for returns and refunds for all products purchased through our website. We are committed to providing a fair and transparent refund process to ensure your satisfaction, with clear guidelines for initiating returns, processing refunds, and addressing related inquiries. By purchasing products from our website, you agree to the terms outlined in this policy.

1. Eligibility for Returns and Refunds

We offer a 60-day return period for all products purchased through our website. To be eligible for a refund, the product must be returned within 60 days of you receiving your order. All returned products must be in their original condition, unused, and in their original packaging, unless the product is defective or damaged upon delivery.
Returns that do not meet these criteria (e.g., used products, damaged packaging, or returns initiated after the 60-day period) may be rejected, and no refund will be issued. This policy applies to all hair care products sold on our website, including those featuring our patented molecular breakthrough technology clinically proven to reverse hair damage from bleach, color, chemical services, and heat in just 4 minutes.

2. How to Initiate a Return

To initiate a return, please contact our customer service team via the Contact Us page on our website. You will need to provide your order number, the name of the product(s) you wish to return, and a brief explanation of the reason for the return. Our team will respond promptly with detailed return instructions, including the return address and any necessary steps to complete the return process.
Please note that you are responsible for safely packaging the returned product(s) to prevent damage during transit. We recommend using the original packaging whenever possible and including a copy of your order confirmation or return request details inside the package.

3. Shipping and Tariff Responsibilities for Returns

As part of our commitment to providing a seamless shopping experience, we offer free global shipping for all orders, and we bear all associated tariffs and related costs for initial product delivery. However, customers are responsible for the shipping costs associated with returning products, unless the return is due to a defective product, damaged item, or an error on our part (e.g., wrong product shipped).
We do not bear any tariffs or additional fees associated with returned products. All tariffs, duties, or other fees incurred during the return shipping process are the sole responsibility of the customer.

4. Refund Processing

Once we receive and verify your returned product(s) (ensuring they meet the eligibility criteria outlined in Section 1), we will process your refund within 5–10 days. Refunds will be issued to the original payment method used for the purchase, and no additional fees will be deducted from your refund amount.
The time it takes for the refund to appear in your account may vary depending on your payment provider’s processing times. We do not offer refunds in the form of store credit; all refunds are processed to the original payment method.

5. Defective or Damaged Products

If you receive a defective, damaged, or incorrect product, please contact us via the Contact Us page immediately. We will arrange for a free return and provide a full refund or a replacement product (at your discretion) once we verify the issue. You will not be responsible for any return shipping costs or associated fees for defective, damaged, or incorrect products.
To assist with the resolution, please provide photos or videos of the defective, damaged, or incorrect product, along with your order number, when contacting our customer service team.

6. Refund Exceptions

Refunds will not be issued in the following circumstances:
- Products returned after the 60-day return period;
- Products that have been used, altered, or damaged by the customer;
- Products returned without their original packaging or with missing parts;
- Products purchased through unauthorized third-party sellers (only products purchased directly through our website are eligible for refunds under this policy).

7. Currency for Refunds

All transactions on our website, including refunds, are processed using USD (United States Dollars) as the sole currency. Refunds will be issued in USD, matching the amount charged at the time of purchase, regardless of any currency fluctuations that may occur between the time of purchase and the time of refund.

8. Questions and Inquiries

If you have any questions, concerns, or requests regarding returns, refunds, or this Refund Policy, please contact us via the Contact Us page on our website. Our customer service team will assist you promptly and provide any additional information or guidance you may need.

9. Policy Updates

We may update this Refund Policy from time to time to reflect changes in our practices, applicable laws, or customer needs. When we make material changes to this policy, we will post the updated version on our website. Your continued use of our website after the updated policy is posted constitutes your acceptance of the changes.