Shipping Policy

Shipping Policy

This Shipping Policy outlines the terms and conditions for the shipping and delivery of all products purchased through our website. By placing an order on our website, you agree to the shipping terms and guidelines outlined below, which cover order processing, delivery timelines, shipping responsibilities, customs, and related inquiries.

1. Order Processing and Shipping Timelines

All orders placed on our website are processed within 1–3 days of order placement. Processing time includes order verification, product preparation, and packaging. Once your order is processed and shipped, you will receive a shipping confirmation email with tracking information, which you can use to monitor the status of your delivery.
The estimated delivery time for all orders is 6–12 days from the date of shipping. Delivery times are estimates only and may vary based on your shipping destination, customs processing times, and unforeseen circumstances such as weather, shipping carrier delays, or global logistics disruptions.

2. Shipping Destinations

We ship to most countries and regions worldwide. If your shipping destination is not available at checkout, it means we do not currently offer shipping to that location. For questions about shipping to a specific destination, please contact us via the Contact Us page on our website.

3. Shipping Costs

Shipping costs are calculated based on your shipping destination, the weight and size of your order, and the selected shipping method. The exact shipping cost will be displayed at checkout before you complete your purchase, so you can review and confirm the cost prior to finalizing your order.
Shipping costs are non-refundable, even if the order is returned. This includes orders that are returned due to customer preference, undeliverable addresses, or failure to claim the package.

4. Customs, Duties, and Tariffs

All orders are subject to customs clearance procedures in the destination country or region. Customers are solely responsible for all customs duties, tariffs, taxes, and any other fees imposed by the destination country’s customs authorities. These fees are not included in the product price or shipping cost, and we do not have control over these charges.
Customs processing times vary by country and may extend the overall delivery time. It is the customer’s responsibility to familiarize themselves with their country’s customs regulations and potential fees before placing an order. We are not responsible for delays caused by customs inspections or for packages that are detained, seized, or returned due to non-compliance with customs regulations.
In line with current U.S. import regulations, all shipments to the U.S. are subject to import duties, as the previous de minimis exemption has been removed. All such duties and related fees are the sole responsibility of the customer.

5. Order Tracking

Once your order is shipped, we will send a shipping confirmation email containing a tracking number and a link to track your package. You can use this tracking number to monitor the progress of your delivery through the shipping carrier’s website. If you do not receive a shipping confirmation email within 4 days of placing your order, please contact us via the Contact Us page for assistance.

6. Undeliverable Packages

If a package is returned to us as undeliverable (e.g., incorrect shipping address, failed delivery attempts, or unclaimed package), we will contact you via the email address provided with your order to resolve the issue. You may be required to pay additional shipping costs to reship the package to a correct address. If we do not receive a response from you within a reasonable timeframe, the order may be canceled, and a refund will be issued minus the original shipping costs and any customs fees incurred.

7. Shipping Carrier Responsibilities

We work with reputable shipping carriers to ensure the safe and timely delivery of your order. However, we are not responsible for delays, lost packages, or damaged packages caused by the shipping carrier. If your package is lost or damaged during transit, please contact the shipping carrier directly using the tracking number provided, or contact us via the Contact Us page for assistance in initiating a claim with the carrier.

8. Product-Specific Shipping Notes

All hair care products sold on our website, including those featuring our patented molecular breakthrough technology clinically proven to reverse hair damage from bleach, color, chemical services, and heat in just 4 minutes, are packaged securely to prevent damage during transit. However, if you receive a product that is damaged during shipping, please contact us via the Contact Us page immediately to report the issue and request assistance.

9. Questions and Inquiries

If you have any questions, concerns, or requests regarding shipping, delivery, order tracking, or this Shipping Policy, please contact us via the Contact Us page on our website. Our customer service team will assist you promptly and provide any additional information or guidance you may need.

10. Policy Updates

We may update this Shipping Policy from time to time to reflect changes in our practices, applicable laws, shipping carrier policies, or global logistics regulations. When we make material changes to this policy, we will post the updated version on our website. Your continued use of our website after the updated policy is posted constitutes your acceptance of the changes.