Terms of Purchase

Terms of Purchase

These Terms of Purchase (the “Terms”) govern all purchases of products made through our website. By placing an order on our website, you (the “Customer”) agree to be bound by these Terms, which outline the rights, responsibilities, and conditions applicable to all transactions between you and us. Please read these Terms carefully before completing your purchase.

1. Order Placement and Acceptance

When you place an order on our website, you are making a binding offer to purchase the selected products at the displayed price, subject to these Terms. We reserve the right to accept or reject any order in our sole discretion, including but not limited to orders with incorrect pricing, incomplete information, or orders for products that are out of stock.
Upon accepting your order, we will send a confirmation email to the email address provided during checkout, confirming the details of your order. This confirmation does not constitute a formal contract until we have processed and shipped your order.

2. Payment Terms

All transactions on our website are processed using USD (United States Dollars) as the sole currency. The price of products displayed on our website is in USD and includes all applicable product costs, excluding any customs duties, tariffs, or taxes that may be imposed by the destination country (where applicable).
You agree to provide accurate and complete payment information at the time of purchase. We accept major credit cards, debit cards, and other authorized payment methods as displayed at checkout. By providing your payment details, you authorize us to process the payment for your order in USD.
We reserve the right to cancel any order if payment is not successfully processed, or if we suspect fraudulent activity related to the payment.

3. Shipping and Delivery

All orders are processed within 1–3 days of order placement. Processing time includes order verification, product preparation, and packaging. Once your order is processed and shipped, you will receive a shipping confirmation email with tracking information to monitor your delivery status.
The estimated delivery time for all orders is 6–12 days from the date of shipping. Delivery times are estimates only and may vary due to unforeseen circumstances such as weather, shipping carrier delays, or customs processing (where applicable).
We offer global free shipping for all orders. No additional shipping fees will be charged to the Customer for any order, regardless of the shipping destination. We bear all costs associated with shipping products to the Customer’s specified address.

4. Returns and Refunds

We offer a 60-day return policy for all products purchased through our website. You may initiate a return within 60 days of receiving your order if you are not satisfied with the product, provided the product is in its original condition, unused, and in its original packaging (unless the product is defective or damaged upon delivery).
To initiate a return, please contact our customer service team via the Contact Us page on our website. Once we receive and verify your returned product, we will process your refund within 5–10 days. Refunds will be issued to the original payment method used for the purchase, in USD, and no additional fees will be deducted from the refund amount.
Shipping costs for returns (if applicable) and any customs duties, tariffs, or taxes incurred during the return process are the sole responsibility of the Customer, unless the return is due to a defective product, damaged item, or an error on our part.

5. Product Information

We strive to provide accurate and detailed information about all products on our website, including descriptions, benefits, and usage instructions. All hair care products sold on our website, including those featuring our patented molecular breakthrough technology clinically proven to reverse hair damage from bleach, color, chemical services, and heat in just 4 minutes, are described to the best of our ability.
However, we do not guarantee that product descriptions or images are entirely free of errors, and we reserve the right to correct any inaccuracies at any time without prior notice. If you have questions about a product, please contact us via the Contact Us page before placing your order.

6. Customer Responsibilities

You agree to provide accurate and complete information during checkout, including your full name, shipping address, email address, and phone number (if applicable). We are not responsible for delays, undeliverable packages, or other issues caused by incorrect or incomplete information provided by you.
You are responsible for reviewing your order details before completing your purchase. We are not liable for errors in order details (e.g., incorrect product selection, quantity) made by you during checkout.

7. Limitation of Liability

We shall not be liable for any indirect, incidental, consequential, or special damages arising from or related to your purchase or use of our products, including but not limited to damages for lost profits, delays, or inconvenience. Our total liability for any claim related to your purchase shall not exceed the total amount paid for the affected order.
We are not liable for any delays in delivery caused by factors beyond our control, including but not limited to shipping carrier delays, customs inspections, weather events, or global logistics disruptions.

8. Changes to These Terms

We may update these Terms of Purchase from time to time to reflect changes in our practices, applicable laws, or customer needs. When we make material changes to these Terms, we will post the updated version on our website. Your continued use of our website to make purchases after the updated Terms are posted constitutes your acceptance of the changes.

9. Questions and Inquiries

If you have any questions, concerns, or requests regarding these Terms of Purchase, your order, or our products, please contact us via the Contact Us page on our website. Our customer service team will assist you promptly and provide any additional information or guidance you may need.